Fractional COO & Business Systems Consultant for Teams That Are Done With the Chaos
I design calm, connected systems that allow teams to do the work they're brilliant at, instead of being bogged down by admin.
Does This Sound Familiar?
The tools are there. The team is capable.
But somehow, things still fall through the gaps.
Information lives in someone's inbox.
Nobody's sure who owns which step.
The same questions keep getting asked.
And when someone's out? Things get missed.
The people are not the problem.
The lack of structure is.
Hi, I'm Rachel
My background is in customer service: retail, hospitality, hotels, events. I spent years being the person who held things together when the systems around me weren't working. That experience shapes everything I do now.
My work isn't just about efficiency. It's about relief.
When your systems are calm, connected, and working, your team spends less time managing chaos and more time doing the work that matters.
If your organisation is service-driven, people-focused, and ready to stop absorbing operational chaos, I'd love to talk.
About My Business Name
Rani is a nickname my husband gave me. It combines the first two letters of my first and middle names, Rachel Nicole. It also means "Queen" in his native language.
When I first met his family, they had trouble pronouncing my name. So they called me Rani instead.
I loved the idea of building something around a name that came from love.
My approach
The Rani Method is the framework behind everything I build. It identifies four structural gaps that appear in almost every organisation I work with. Closing them is what turns operational chaos into something calm and manageable.
Recorded
Critical knowledge shouldn't live in one person's head. When everything is documented and accessible, your team knows what to do without having to ask.
Accountable
Missed tasks and duplicated work happen when nobody knows who owns what. Every step needs a home and a person responsible for it.
Navigable
If your team has to check five places to find one answer, the system isn't working. Information should be easy to find, easy to update, and easy to hand over.
Interconnected
Disconnected tools create invisible admin work. When your systems talk to each other, your team stops being bogged down by admin.
How I Can Help
There are three ways to work with me, depending on where your organisation is and what you need.
Fractional COO
For established organisations that need an ongoing strategic partner. I work embedded in your operations - owning the operational roadmap, proactively bringing solutions, and thinking about your business between calls as well as during them.
This isn't advice. It's operational leadership, without the full-time cost.
From £2,500/month. 3-month minimum, then rolling.
Simplify
For smaller service businesses that have outgrown their spreadsheets.
I find the right tool for your team, translate your processes into it, and train everyone so it actually gets used.
Evolve
For established organisations whose tools exist but aren't connected and whose teams are paying the price in duplicated effort and missed information.
Starts with a full operational audit. Ends with complete implementation of everything we agree on.
What My Clients Say
“Rachel has been a joy to work with! She is very thoughtful and considerate and makes everything feel possible, even when we presented her with chaos and uncertainty. We found Rachel to be extremely knowledgable and open to learning new systems, which she did quickly and efficiently.”
“I literally couldn't make the money I do, have my sanity intact and make my vision come to life without Rachel's support. She's always so calm and professional and I'm sure there are times when I'm asking a lot, but she never flusters or make me feel like it's too much. It's the easiest relationship I've ever had with a team member.”
Ready to fix this properly?
If your team is capable but your systems are letting them down, that's not a people problem. It's a structural one and structural problems can be redesigned.
Or get in touch to ask a question.
