Fractional COO & Business Systems Consultant for Teams That Are Done With the Chaos
I help service-based businesses, agencies and founders replace scattered workflows with calm, connected systems. So your team can get back to the work they're brilliant at.
20+ years in operations across retail, hospitality, events, corporate and non-profit.
Sound Familiar?
The tools are there and the team is capable,
but things still fall through the gaps.
Information lives in someone's inbox.
Nobody's sure who owns which step.
Then someone's out, and things get missed.
Because the people were never the problem.
The lack of structure is.
Services
There are three ways to work with me, depending on where your organisation is
and what you need.
Simplify
CRM and business systems setup for small businesses that have outgrown their spreadsheets.
I find the CRM that fits how your team works, and set it up so it sticks.
Choose the tool. Build your processes into it. Train everyone.
From £3,000.
Evolve
For organisations whose tools exist but aren't connected.
I look at how everything works today, then connect it into one system your team can rely on.
Audit. Implement. Train.
Audit: £5,000 fixed fee. Build scoped afterwards.
Fractional COO
For organisations that need an ongoing strategic partner.
I work inside your operations, so you can focus on the vision while I handle the how.
Embedded. Accountable. Without the full-time cost.
From £4,000/month.
3-month minimum, then rolling.
Not sure which fits? Here's the 30-second version.
Not ready for the whole thing? Start with one process.
If there's one workflow, handover or tool causing most of the pain, I can start there. It's a low-risk way to see how I work, and it can show you what a bigger fix would involve.
Bespoke projects are £600 a day, with the number of days agreed before we begin.
Hi, I'm Rachel
I've spent more than 20 years in operations, across retail, hospitality, events, corporate, and the non-profit sector, and for much of that time I was the person holding things together by hand when the tools failed. Spreadsheets, inboxes, memory, whatever it took. So I know what chaos costs. I also know what it feels like when it finally stops.
Now I help service-based organisations, digital agencies and founders build calm, connected systems that run without heroics. An audit first. Then the tools, the automations and the handover, so your team gets its capacity back.
My work is about relief, as much as efficiency.
About My Business Name
Rani is a nickname my husband gave me. It combines the first two letters of my first and middle names, Rachel Nicole. It also means "Queen" in his native language.
When I first met his family, they had trouble pronouncing my name. So they called me Rani instead.
I loved the idea of building something around a name that came from love.
The RANI Method
The same four gaps show up in almost every organisation I work with. Close them, and chaos becomes something calm and manageable.
Recorded
Critical knowledge shouldn't live in one person's head. When everything is documented and accessible, your team knows what to do without having to ask.
Accountable
Missed tasks and duplicated work happen when nobody knows who owns what. Every step needs a home and a person responsible for it.
Navigable
If your team has to check five places to find one answer, the system isn't working. Information should be easy to find, easy to update, and easy to hand over.
Interconnected
Disconnected tools create invisible admin work. When your systems talk to each other, your team stops being bogged down by admin.
What My Clients Say
“Rachel has been a joy to work with! She is very thoughtful and considerate and makes everything feel possible, even when we presented her with chaos and uncertainty. We found Rachel to be extremely knowledgable and open to learning new systems, which she did quickly and efficiently.”
“I literally couldn't make the money I do, have my sanity intact and make my vision come to life without Rachel's support. She's always so calm and professional and I'm sure there are times when I'm asking a lot, but she never flusters or make me feel like it's too much. It's the easiest relationship I've ever had with a team member.”
Ready to fix this properly?
Your team is capable. What's missing is the structure that holds their work together.
Get it right once, and the same questions stop coming up. Handovers hold. And when someone's out, things keep moving.
If that's where you want to go next, I'd love to help.
Not sure which service fits? Start with the 30-second version.
